In accordance with the applicable Personal Data Protection regulations, we hereby inform you of the processing of personal data carried out by us in relation to users and/or customers of this website.
1.- DATA CONTROLLER
ALÉN SPACE, S.L
RÚA DAS PONTES, Nº 6 – 36350 NIGRÁN (PONTEVEDRA), Spain
alen@alen.space.
DPO: El delegado de Protección de Datos de ALÉN SPACE, S.L es Servicios de Adaptación
Continua en Protección de Datos RB, SL con el que podrá contactar en alen@alen.space.
2.- PURPOSE OF PROCESSING, LEGAL BASIS AND RETENTION PREIOD
ALÉN SPACE, S.L. may process your personal data for the following purposes:
USER SUPPORT SERVICE VIA CONTACT FORM AND/OR EMAIL COMMUNICATIONS
Purpose of processing: We will process only the data strictly necessary to manage your request.
Legal basis: There is a legitimate interest of both parties in responding to requests or inquiries.
In the case of claims related to our products or services, the legal basis is compliance with our legal obligations.
Finally, where the contact relates to a product or service purchased through the website, the processing shall be necessary for the performance of the sales contract.
Retention period: The data will be retained for the time necessary to respond to your request and, in any case, until the expiration of the statutory limitation period for any liabilities arising from the processing.
USER REGISTRATION MANAGEMENT
Purpose of processing: If you choose to register as a user on the website, we will need to process your data in order to identify you as a user and grant you access to the benefits associated with your status as a registered user.
Legal basis: The processing of data is based on your consent.
Retention period: Your data will be retained until you decide to unsubscribe as a user. You may consult how to cancel your user account in section “5. Rights”.
TO PERFORM THE TICKET PURCHASE AGREEMENT
Purpose of processing: To provide the service or manage the purchase made through the website.
To process payment for the tickets purchased.
If you choose to save your card details for future purchases, we will need to process such data in order to enable this functionality and automatically complete your details in subsequent purchases.
You may modify or delete your saved card details at any time through the relevant section of the payment information settings.
Legal basis: The processing of data is based on the legitimate interest arising from the purchase agreement itself.
For the storage of card details for future purchases, the legal basis is your consent.
We consider that we have a legitimate interest in detecting and preventing potential fraud when using the platform, making purchases or managing returns.
Retention period: Data will be retained for the time necessary to manage the purchase, including any returns, complaints or claims associated with it.
In addition, we will retain the data strictly necessary to comply with administrative and legal obligations arising from the purchase.
Where you have chosen to store your card details for future purchases, such data will be retained until you decide to delete it.
FOR MARKETING PURPOSES
Purpose of processing: In the event of subscription to our commercial newsletters, personal data will be processed in order to manage such subscription and to send you personalized information about our products or services via the email address provided. You may unsubscribe from the newsletter at any time.
Legal basis: The legal basis is your consent.
Retention period: Data will be retained until you decide to stop receiving our communications.
You may unsubscribe by sending an email to: alen@alen.space.
3.- DATA RECIPIENTS
We will not disclose your data to third parties, except where required to comply with a legal obligation.
4.- COOKIE POLICY
To review the processing of data related to cookies, you may consult the Cookie Policy available on this website.
You may configure your preferences regarding the use of cookies through the cookie settings notice.
5.- RIGHTS
Finally, we inform you of your rights regarding data protection:
- The right to request access to your personal data.
- The right to request rectification or erasure.
- The right to request restriction of processing and to object to processing.
- The right to data portability.
- The right to withdraw your consent.
You may submit your request via the following email address: alen@alen.space.
If you consider that your rights have not been adequately addressed, you may file a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos) through the following channels:
- Website: www.aepd.es
- Postal address: C/ Jorge Juan 6, 28001 – Madrid, Spain
- Telephone: 901 100 099 – 91 266 35 17
6.- SECURITY MEASURES
ALÉN SPACE, S.L. has implemented the necessary technical and organizational measures to ensure the security of personal data and to prevent its alteration, loss, unauthorized processing and/or access, taking into account the state of the art, the nature of the data stored and the risks to which they are exposed, whether arising from human action or from the physical or natural environment.